Privacy Policy
Last updated: 11 September 2026
Volk Retro respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information may be collected through volkretro.com.au, how that information may be used, and the choices available to you.
1. Information We Collect
Volk Retro does not currently process sales directly through this website. Accordingly, we do not currently collect payment card details, billing information or checkout information through volkretro.com.au.
We may collect personal information that you voluntarily provide to us, particularly when submitting a form through the website.
Depending on the nature of your enquiry, this may include:
Your name
Email address
Phone number
Business or organisation name
Information about products, consoles, electronics or other equipment
Information relating to a business, wholesale, recycling, supply or partnership enquiry
Any other information you choose to provide in a form or message
Please avoid submitting sensitive personal information unless it is necessary for your enquiry.
2. Website Forms
When you submit a form through volkretro.com.au, the information entered into that form may be collected and processed by Volk Retro and by Squarespace, which provides the platform used to host and operate this website.
We use information submitted through forms for purposes such as:
Responding to your enquiry
Contacting you about your submission
Assessing products or equipment offered to us
Discussing wholesale, recycling, supply or business arrangements
Providing information about Volk Retro's products or services
Maintaining appropriate business records
We do not sell personal information submitted through our forms.
3. Squarespace and Website Analytics
This website is hosted by Squarespace.
Squarespace may collect and process technical and usage information when you visit this website in order to securely provide the website and, where enabled, provide website analytics.
This information may include:
Your IP address
Browser, network and device information
Pages visited
The website or page that referred you to our website
Clicks and interactions with the website
Internal links used
Scrolling activity
Searches
Dates and times of website activity
We may use Squarespace Analytics to understand how visitors use volkretro.com.au, measure website traffic and improve the website.
This technical information is generally used for website operation, security, performance and statistical purposes rather than to directly identify individual visitors.
4. Cookies
Squarespace uses cookies and similar technologies to operate this website.
Some cookies are necessary for the website to function correctly and securely.
Squarespace may also use analytics and performance cookies to help us understand website traffic and how visitors interact with the site.
Depending on the privacy settings enabled on this website, non-essential cookies may be restricted until you provide consent through a cookie banner.
You may also control or delete cookies using your browser settings, although disabling certain cookies may affect website functionality.
Third-party services added to the website may use their own cookies or similar technologies.
5. How We Use Personal Information
Information collected by Volk Retro may be used to:
Respond to enquiries
Communicate with you about your submission
Discuss potential purchases, sales, wholesale arrangements or partnerships
Assess products, electronics or e-waste offered to us
Provide information about our products and services
Provide customer or business support
Maintain business records
Improve our website and services
Protect our website and business against fraud, abuse or security threats
Comply with applicable legal requirements
We do not sell or trade your personal information.
6. Online Purchases
Volk Retro does not currently process purchases directly through volkretro.com.au.
As a result, we do not currently collect payment card details or other payment information through this website.
Where volkretro.com.au links to a third-party marketplace or platform, such as eBay, information you provide to that platform is governed by that platform's own privacy policy and terms.
If direct online purchasing is introduced to volkretro.com.au in the future, this Privacy Policy may be updated to explain the collection and handling of order, shipping, customer and payment-related information.
7. Third-Party Service Providers
We may use third-party service providers where reasonably necessary to operate our website and business.
These may include providers of:
Website hosting
Website forms
Email services
Cloud storage
Analytics
Website security
Other information technology services
Our primary website platform and hosting provider is Squarespace.
These service providers may process limited personal or technical information on our behalf as necessary to provide their services.
8. Overseas Processing
Squarespace and other technology providers we use may operate infrastructure or service providers located outside Australia.
As a result, information collected through this website may be processed or stored outside Australia.
The location in which information is processed can depend on the infrastructure used by the relevant service provider and may change over time.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Information submitted through our website may be stored using Squarespace, our email systems, cloud services or other business systems.
No method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business requirements, record keeping, dispute resolution or applicable legal requirements.
10. Accessing or Correcting Your Information
You may contact Volk Retro if you would like to:
Ask what personal information we hold about you
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of information where appropriate
Raise a concern regarding how your information has been handled
We may need to verify your identity before fulfilling certain requests.
11. External Websites
Our website may contain links to external websites, platforms or marketplaces.
Volk Retro is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of an external website before providing personal information to it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services, technology or legal requirements.
The latest version will be published on volkretro.com.au with its most recent update date.
13. Contact
For questions, requests or concerns regarding this Privacy Policy or personal information held by Volk Retro, please contact:
Volk Retro
Melbourne, Victoria, Australia
Website: volkretro.com.au